Article Written By Victoria Garcia Massimo, Director of Operations, Airzone North America
The Olsen Group, based in Boca Raton, Florida, is a national leader in HVAC energy optimization. Donald Olsen and his seasoned team of HVAC control specialists have been in business for two decades, integrating energy-saving solutions into over a thousand commercial and large-scale residential projects.
In the process, the Olsen Group has become one of North America’s top suppliers of Verdant thermostats. Verdant devices leverage intelligent occupancy sensors and proprietary software to reduce HVAC runtimes by 45 percent on average. Verdant’s effectiveness, reliability, and broad compatibility have made Verdant the energy management solution of choice for thousands of hotels and MDUs, including multifamily buildings, senior living, and student housing.
The Olsen Group has forged a productive two-way partnership with Verdant. Donald Olsen and his team have made it a priority to share data, customer feedback, and requirements with Verdant – and Verdant, in turn, has come to rely on Olsen when they need to field test a new solution. In May of 2024, Verdant reached out to Olsen for help with a new pilot program aiming to facilitate more effective HVAC control integration, easier service, and deep energy savings for MDU projects around the globe.
The Challenge
Inverter (VRF) system design is becoming increasingly common in hospitality settings. Commercial VRF systems have an extremely attractive set of upsides for hotel operators. They are significantly more energy efficient and quieter than traditional VTACs or PTACs; they can provide simultaneous heating and cooling to different zones for optimal guest comfort; and they allow both individual room-level setpoint control and building-level centralized management. However, the majority of VRF units cannot connect directly to a third-party smart thermostat. Because they rely on proprietary manufacturer protocols for variable speed commands and internal diagnostics, VRF units require an external control solution to facilitate bidirectional communication with Verdant thermostats.
Every additional component in a system adds complexity and opportunity for human error. In hotels, that complexity is multiplied across hundreds of rooms. “HVAC systems are installed dark for new builds, with no power running to the site,” says Donald Olsen, President and Owner of the Olsen Group. “There’s no way to test as we go. If there are any mistakes during installation, we find out about it when the lights go on after project completion.”
And mistakes are nearly inevitable. Some third-party controllers have prominent dipswitches that can be easily snagged or tripped during transportation or installation, altering their configuration and causing them to fail once the system is powered. These switches are often accidentally tripped multiple times throughout the installation and commissioning process, leading to a never-ending cycle of errors and service calls.
“Once properly configured and installed, VRF control solutions tend to be incredibly reliable,” says Olsen. “Getting them there is a real challenge, however. Accidents, human error, and repeated recalibrations can drive serious project overruns and client dissatisfaction.”
Adding to the problem, not all third-party control solutions have the capability to retrieve and translate system error codes. “If the central management system isn’t getting certified manufacturer control signals from the control device, it may no longer recognize the thermostat. The system will continue to function, but it will always show up in the central manager with an error message,” warns Olsen. These false error reports degrade the overall utility of the central management system, robbing operators of the ability to detect and mitigate problems proactively and requiring onsite testing to diagnose any issues.
As VRF systems become the norm for hospitality projects, Verdant needed a solution to reduce the possibility of accidental misconfiguration and improve visibility into system functionality. They called on Olsen to conduct a pilot program, retrofitting sixteen VRF units in the Jacksonville Beach, FL Springhill Suites with the Airzone Aidoo Pro control solution.
The Solution
The Jacksonville Beach Springhill Suites is a 156-room hotel with a state-of-the-art Daikin VRV rooftop chiller system. The Airzone Aidoo Pro ships preconfigured for the specific HVAC unit model, reducing the possibility for errors during initial installation. For the pilot, the Olsen Group outfitted each VRV unit in the loop with an Aidoo Pro controller. This 1:1 system design simplifies operations and troubleshooting: Any issue can be immediately traced back to a single unit, minimizing the scope and duration or repair downtime.
“The Airzone Aidoo Pro offered two key upgrades as a VRV control solution,” says Olsen. “First, the dipswitches are recessed, making them much harder to trip accidentally. Second, Aidoo makes the system much easier to service. We can read error codes, run tests, and diagnose issues remotely, without ever needing to disrupt a guest’s stay.”
This advanced remote management is enabled by Airzone’s expansive library of manufacturer protocols. “Because of our close relationship with HVAC manufacturers, Aidoo Pro can provide the proprietary control signals the central management system is expecting to see,” says Borja Fernandez, Director of OEM Solutions, Airzone. “That preserves all the features of the HVAC unit and thermostat, while also eliminating persistent false error codes. With Aidoo Pro, the central management system can function as a single-pane-of-glass HVAC monitoring and control solution for the building, as intended.”
Results and Next Steps
Olsen reports that Springhill Suites is happy with their upgraded VRV system. “They have more visibility into the system and fewer services calls,” says Olsen. “When there is an issue, we can diagnose it remotely for faster resolution and less guest room downtime. It’s a much better customer experience overall.”
Verdant is encouraged as well. This pilot program is expanding to several new builds around the globe, including projects in Central America, the Caribbean, the UK and the EU.
“There is a massive untapped market for energy-efficient HVAC upgrades in the Caribbean region,” says Olsen. “Energy costs there can exceed a dollar per kilowatt hour. Cost-effective devices like Verdant thermostats and the Airzone Aidoo Pro pay for themselves very easily in that scenario.”
Verdant and the Olsen Group have built global brands by helping commercial properties realize significant HVAC energy savings. Through the Airzone Aidoo Pro pilot program, they are continuing to innovate, enabling reliable integration and enterprise-grade control on highly efficient VRF units.
“The demand for commercial VRF control is definitely there,” says Olsen. “With Verdant and Airzone, we can deliver it with ease.”
