Full guest room management systems
A Full GRMS coordinates comfort, lighting, shades, privacy, access, and supported guest-service functions through a unified guest-room environment.
The Olsen Group helps design, integrate, program, commission, and support Full GRMS solutions around the property’s brand, room design, operating requirements, and guest experience goals.
The complete room
A Full Guest Room Management System (GRMS) coordinates HVAC, lighting, shades, privacy, access, guest services, occupancy, and other supported room technologies as one connected guest-room environment.
Full GRMS is designed to manage the broader guest experience, not just energy performance.
The Olsen Group helps owners, developers, designers, contractors, and operators evaluate, integrate, program, commission, and support Full GRMS solutions based on the property’s requirements.
Manufacturer-neutral
The Olsen Group evaluates the room, project requirements, architecture, and guest-experience goals before recommending a platform. Supported functions vary by manufacturer, configuration, and project scope.
Connected guest room technology spanning HVAC, lighting, shades, room controls, guest services, automation, and customizable guest-facing interfaces.
Scalable hospitality controls spanning smart thermostats, energy management, guest room automation, sensors, lighting, and property integrations.
Guest Room Management and Energy Management technology spanning HVAC controls, room automation, lighting, guest interfaces, integrations, and connected software.
Every property is different. The Olsen Group evaluates design requirements, HVAC equipment, infrastructure, integrations, brand standards, operational goals, guest-experience requirements, and budget to help determine the appropriate platform and system architecture.
The connected guest room
Full GRMS brings supported room technologies together into one coordinated environment instead of managing each system independently. The focus is how the room behaves as a complete system.
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Thermostat and HVAC controls help maintain guest comfort while supporting occupancy-based operating strategies.
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Connected lighting and configured scenes allow the room environment to respond to guest preferences and room activity.
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Motorized curtains or shades can become part of the room controls and configured guest experiences.
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Guest-facing and bedside interfaces can bring temperature, lighting, shades, and other supported room functions together.
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Door locks, DND / MUR controls, and room-status information can support privacy, access, and hotel service workflows.
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Occupancy sensing and room-status information help the system understand when the room is being used and support configured room behavior.
Illustrative guest room. Available devices, controls, and integrations vary by platform and project requirements.
Supported connections may include PMS, door locks / access control, HVAC, lighting, shades, BMS / BAS, guest services, occupancy, privacy / DND / MUR, and other room technologies. Availability depends on the selected platforms, infrastructure, and project scope.
Comfort•Ambiance•Convenience•Privacy•Automation•Efficiency
Designed around the guest
Comfort, ambiance, privacy, and service are coordinated around the room and the guest—not a collection of independent devices.
Coordinate temperature, occupancy, and room status to support comfort and energy-management strategies.
Create intuitive lighting environments for arrival, relaxation, work, entertainment, and sleep.
Integrate motorized shades or curtains into guest controls and room scenes where supported.
Connect DND, Make Up Room, service requests, and other supported guest-facing functions.
Use occupancy sensing, door activity, locks, and room status to support room automation.
Provide centralized visibility into room conditions, equipment, devices, and system activity where supported.
Luxury & design
In a luxury guest room, technology becomes part of the interior experience. Depending on the selected platform, guest-facing controls can incorporate premium materials, glass interfaces, metal finishes, custom room controls, custom icons, bedside controls, lighting scenes, and other design elements that complement the architecture of the room.
Glass Interfaces
Metal Controls
Custom Finishes
Custom Icons
Bedside Controls
Lighting Scenes
Lighting ScenesTemperature ControlsShade ControlsDND / MUR
The Olsen Group helps architects, designers, owners, and hotel teams integrate room technology into the overall design vision. Available finishes, interfaces, and customization options vary by manufacturer, platform, and project requirements.
Guest journey
Full GRMS coordinates how the room behaves throughout the stay—from a welcoming arrival to a seamless departure.
Arrival / Check-In
The room can prepare for an arriving guest based on supported PMS and controls logic.
Room Entry
Comfort, lighting, access, and supported room behavior respond appropriately to guest arrival.
In-Room Experience
The guest can interact with temperature, lighting, shades, privacy, and supported guest-service controls.
Privacy & Service
DND / MUR and supported guest-service functionality can connect the guest room with hotel operations.
Departure / Checkout
The room can transition back into an appropriate operating or energy-management mode.
Illustrative example. Room behavior depends on the selected platform, integrations, and configured property strategies.
Business value
Create intuitive, responsive room environments that allow guests to control comfort, lighting, shades, privacy, and other supported room functions more naturally.
Occupancy and room-status intelligence can help reduce unnecessary HVAC and lighting operation when guestrooms are unoccupied.
Connected room information can help engineering, housekeeping, operations, and other teams identify room conditions and prioritize attention.
Centralized platforms can provide greater visibility into room conditions, equipment, connected devices, and system activity.
Project delivery
A Full GRMS project involves more than equipment. The Olsen Group helps coordinate design, trades, technology, and hotel operations into one functioning room-control environment.
Evaluate
Design
Coordinate
Program
Integrate
Commission
Train
Support
As a certified building controls integrator, The Olsen Group helps coordinate the specialized guest-room controls scope across HVAC, electrical, lighting, door locks, PMS, IT, controls, brand standards, interior design, and hotel operations.
Why us
We work across leading hospitality technology manufacturers and help determine the appropriate platform, products, and architecture for each project.
We help coordinate HVAC, lighting, locks, shades, PMS, BMS, room controls, and other supported technologies as part of the overall project.
Our role can extend from design and installation through programming, commissioning, training, and support. Dynamic Management is available as an ongoing service.
FAQ
A Full GRMS coordinates room technologies—such as HVAC, lighting, shades, occupancy sensing, door locks, and guest-service functions—so they can operate as part of one coordinated room environment rather than as separate devices.
Energy management focuses primarily on HVAC efficiency and room-level energy strategy. Full GRMS manages the broader coordinated guest-room experience, including supported lighting, shades, privacy, access, and guest services. Some hospitality platforms can support both EMS and Full GRMS configurations, depending on the selected architecture and project scope.
Where supported by the selected platforms, check-in, check-out, and room-status information can be shared so the room can follow the property’s configured operating strategy.
Many platforms support lock integration. Entry events can help confirm occupancy and contribute to configured room behavior, depending on the lock platform and controls system.
In many configurations, yes. Available protocols and platform capabilities determine how room-level information can be shared with central building systems.
Depending on the platform and project design, lighting circuits, scenes, and motorized shades or drapery can be integrated into guest controls and room modes.
Retrofits are common. Scope depends on existing wiring, HVAC equipment, network infrastructure, room design, and the level of automation the property wants.
Not necessarily. Properties often apply different levels of functionality across room types, floors, or suites based on design goals and budget.
Occupancy is typically determined using sensors and, where supported, additional inputs such as door activity or lock events. That information can inform configured comfort and energy strategies.
Many hospitality platforms are used within branded environments. Requirements vary by brand, and approved platforms and configurations should be confirmed for each project.
The Olsen Group can supply, install, program, integrate, and commission supported systems, coordinating with contractors, IT teams, and manufacturers throughout the project.
Explore more
The Olsen Group can help evaluate your room-control requirements, integration needs, design goals, and project infrastructure to determine the right Full GRMS strategy.
